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Beside Me™ Wink Bassinet & Bedside Sleeper - Pebble Grey FAQs
I am having trouble assembling my Beside Me Wink Bassinet, what should I do?
In the product listing, there is an instruction guide as well as a step-by-step video tutorial on assembly. If you are still having trouble please do not hesitate to reach out to our Customer Care Team at email@example.com and they would be more than happy to help.
Are there additional sheets that I can purchase?
Absolutely! We designed sheets specifically for our bassinet and you can purchase them from our website as well as Amazon, Target.com, and BuyBuyBaby.com.
What are the dimensions of the mattress?
Our bassinet is a unique shape and therefore the mattress does not have straightforward dimensions. If you are looking for extra sheets, we recommend purchasing the ones we designed specifically for this mattress which are available on our website, along with Amazon, Target, and Buy Buy Baby websites.
What is the minimum/maximum height that the bassinet can be adjusted to?
The bassinet has 7 different positions that the height can be adjusted to. At the lowest setting, the bottom of the bassinet sits 13" above the floor and at the highest setting, it sits 20" above the floor.
Is it normal for the bassinet to rock/sway a little bit?
If you are facing the bassinet, it is intended for mom to be able to rock it in a side to side fashion. That being said, it is meant to be a slight rocking motion, so if you find that there is a lot of movement, your bassinet may be incorrectly assembled. If this is the case, please feel free to send us a photo of your assembled product at firstname.lastname@example.org and we'd be happy to take a look at it and make sure it has been assembled correctly!
I need a replacement mattress for my Wink Bassinet, what should I do?
We can absolutely help you with this, please call our Customer Care Team at 401-333-6800 and they will be happy to assist you with ordering a new one.
How do I disassemble my Beside Me Wink Bassinet and Bedside Sleeper?
To disassemble your Beside Me Wink, you'll want to essentially reverse the assembly instructions, which can be found in our step-by-step video tutorial in the product listing.
Here's what others have had to say:
Adjustable and easily accessible
"I absolutely love how adjustable this is. I was worried that my bed might be a weird height and not able to adjust properly, but this was perfect! The side dropped down to be easily accessible. The #1 feature is that this attaches to the bed and anchors so that you can't accidentally push it away or knock it over. Fantastic design!"
"This bassinet was simple to set up. I got it put together by myself quickly. My newborn baby absolutely loves it! Right away he slept so much better in it. The mattress doesn’t make any noise when he moves and it seems comfortable. The mattress is at a perfect height and it’s easy to pick him up from it. The sides of the bassinet are mostly mesh and I’m able to see him through it while in my bed. The height of the bassinet is adjustable to a variety different heights from the sides. It could also be attached to my bed with anchors and at the same height as my bed."
"This is an extremely convenient bassinet. You don’t have to worry about the baby with co sleeping because the baby is in a safe bed if it’s own, yet still right beside you. It’s also great that it can be a normal bassinet for safe napping during the day time. I really like this a lot it’s extremely durable and not wobbly like some others."